Shipping policy
We can’t wait for your Rebelle Fleur, LA pieces to reach you. Since our collection includes both ready-to-ship and made-to-order styles, processing and delivery times may vary by item.
Processing Times
Orders typically require 2–7 business days for processing before shipment.
Some made-to-order or custom-produced pieces may require additional production time. During launches, holidays, or high-volume periods, processing may take a little longer.
Once your order ships, you’ll receive a confirmation email with tracking information.
U.S. Shipping
Most U.S. orders arrive within approximately 2–10 business days after shipment, depending on the item, fulfillment location, and carrier.
Please remember that processing time and shipping time are separate.
Estimated delivery = processing time + shipping time
Delivery dates shown at checkout or in tracking are estimates and are not guaranteed.
International Shipping
International delivery times vary by destination and shipping method. Most international orders can take approximately 5–30 business days after shipment.
Customs processing, local carriers, holidays, and destination-specific restrictions may cause additional delays.
International customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout.
Multiple Packages
Your order may arrive in more than one package.
Some pieces are produced or stocked at different fulfillment locations, so items from the same order may ship separately and arrive on different days.
Don’t worry if your entire order isn’t in the first package—you’ll receive tracking information as each shipment is sent.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address used at checkout.
Tracking may take 24–48 hours to begin showing movement after the shipping label is created.
If your tracking has not updated for an extended period or your package appears to be lost, please contact us and we’ll help investigate.
Shipping Addresses
Please double-check your shipping address before completing your order.
Customers are responsible for providing a complete and accurate address. Once an order has entered production or shipped, we may not be able to change the delivery address.
If a package is returned because of an incorrect or incomplete address, or because it was unclaimed, additional shipping charges may apply before it can be resent.
Shipping Delays
While we do our best to get every order to you on time, occasional delays can happen due to circumstances outside our control, including:
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Carrier delays
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Severe weather
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Holidays and peak seasons
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Customs processing
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Inventory or production delays
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Incorrect shipping information
Delivery estimates are not guaranteed arrival dates.
Lost Packages
If your package appears to be lost in transit, please contact us as soon as possible and no later than 30 days after the estimated delivery date.
We’ll work with the fulfillment partner and shipping carrier to investigate and determine the appropriate resolution.
Questions About Your Order?
If you have questions about shipping or tracking, contact us with your order number and we’ll be happy to help.