Store Policy

Flower of Lilly, LLC, doing business as Rebelle Fleur, LA (“Rebelle Fleur, LA,” “we,” “us,” or “our”), is committed to providing a positive shopping experience for our customers. Please review our store policy before placing an order.

Orders

Once an order is placed, you will receive an order confirmation by email. Please review your order details carefully, including your shipping address, size, color, and item selection.

If you need to make a change to your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has started processing, has been fulfilled, or has shipped.

Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel an order if an item becomes unavailable. If we are unable to fulfill your order, we will notify you and issue a refund for the unavailable item.

Some items may be made-to-order, custom, limited release, or fulfilled through third-party production or shipping partners. Processing times may vary depending on the item.

Shipping

Shipping times may vary based on your location, order volume, item availability, and the shipping method selected at checkout. Estimated shipping and delivery times are not guaranteed unless specifically stated.

Once your order ships, you will receive tracking information by email. Please allow time for tracking updates to appear after your order has been shipped.

Rebelle Fleur, LA is not responsible for delays caused by the shipping carrier, weather, incorrect shipping addresses, customs delays, or other circumstances outside of our control.

If your order cannot be shipped within the stated timeframe, we will notify you with an update and provide available options, which may include waiting for the order, changing the order, or canceling the order for a refund where required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Rebelle Fleur, LA is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the order.

Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the shipping carrier, Rebelle Fleur, LA is not responsible for lost or stolen packages. Please check with your local carrier, neighbors, household members, or building office if your package shows delivered but has not been received.

If your package is delayed or appears lost in transit, please contact the shipping carrier first using your tracking number. You may also contact us, and we will do our best to assist.

Returns

We want you to love your purchase. If you are not satisfied with an eligible item, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be unworn, unwashed, unused, free of stains, odors, makeup, deodorant marks, pet hair, or damage, and returned in their original condition with tags and packaging, if applicable.

Returns must be approved before being sent back. Items sent back without approval may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

Final sale items
Sale or clearance items
Gift cards
Custom or personalized items
Made-to-order items
Items that have been worn, washed, altered, or damaged after delivery

Exchanges

Exchanges may be available depending on product availability. If you need a different size, color, or style, please contact us as soon as possible.

If the requested exchange item is unavailable, we may offer a refund, store credit, or another available option.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

Once reviewed, we will help resolve the issue through a replacement, exchange, store credit, or refund, depending on the situation and item availability.

Refunds

Once your approved return is received and inspected, we will notify you of the refund status. If approved, your refund will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or as required by applicable law.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method, as Rebelle Fleur, LA is not responsible for returned packages that are lost in transit.

Sizing

Please review our size chart before placing your order. Sizing may vary depending on the style, fabric, and fit of each item.

For the best comfort, we generally recommend sizing up if you are between sizes or prefer a more relaxed fit.

Product Colors and Images

We do our best to display product colors and details as accurately as possible. However, colors may appear slightly different depending on your screen, lighting, device settings, or photography.

Payments

All prices are listed in U.S. dollars unless otherwise stated. Payment is due at the time of purchase. Orders will not be processed until payment is successfully completed.

We reserve the right to cancel or refuse any order that appears fraudulent, unauthorized, or violates our store policies.

Promotions and Discounts

Discount codes must be applied at checkout and cannot be added after an order is placed. Promotions, discounts, and special offers may be changed or discontinued at any time.

Only one discount code may be used per order unless otherwise stated.

Privacy

Your privacy is important to us. Please review our Privacy Policy and Your Privacy Choices page to learn more about how we collect, use, and protect personal information.