Refund policy

We want you to feel confident in every Rebelle Fleur, LA purchase. Because some of our pieces are made to order while others are ready to ship, return eligibility may vary by item.

Returns

Eligible items may be returned within 7 days of delivery.

To qualify, items must be:

  • Unworn and unused

  • Unwashed

  • In original condition

  • Returned with original tags and packaging, where applicable

Please contact us before sending anything back. Once approved, we’ll provide the correct return instructions and return address.

Return shipping is the customer’s responsibility unless the item arrived damaged, defective, incorrect, or there was a fulfillment error.

Original shipping charges are non-refundable.

Made-to-Order & Print-on-Demand Pieces

Some pieces are created especially for you after your order is placed. Because of this, we’re unable to accept returns or exchanges for:

  • Wrong size selected

  • Wrong color selected

  • Change of mind

  • Fit or style preference

Please review the product details and size guide carefully before ordering.

If your item arrives damaged, defective, misprinted, or incorrectly produced, we’ll make it right.

Damaged or Incorrect Orders

Please contact us as soon as possible, and no later than 30 days after delivery, if your order arrives:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

For the fastest resolution, we recommend reaching out within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos.

Depending on the situation, we may offer a replacement, reprint, store credit, or refund.

Size & Color Issues

Selecting the wrong size or color does not qualify as a product defect.

For made-to-order and print-on-demand pieces, these orders are generally not eligible for return or exchange.

For other return-eligible pieces, you may request a return within the applicable return window as long as the item remains unworn and in original condition.

We do not offer direct exchanges. You may return an eligible item and place a new order for the preferred size or style.

Final Sale

The following may not be eligible for return unless they arrive damaged or incorrectly fulfilled:

  • Personalized or customized pieces

  • Certain made-to-order or print-on-demand items

  • Sample items

  • Items marked Final Sale

Items that have been worn, washed, stained, altered, or damaged after delivery are not eligible for return.

Lost Packages & Address Issues

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date.

Customers are responsible for entering a complete and accurate shipping address. If a package is returned because of an incorrect address or because it was unclaimed, additional shipping charges may apply.

Cancellations

Orders begin processing quickly. If you need to cancel or make a change, contact us as soon as possible.

Once production or fulfillment has started, cancellation may no longer be possible.

Refunds

Once an approved return is received and inspected, we’ll let you know the status of your refund.

Approved refunds are generally sent back to the original payment method. Please allow additional processing time from your bank or payment provider.

Start a Return

To request a return, contact us with:

  • Your order number

  • The item you’re returning

  • The reason for the return

  • Photos, if the item is damaged or incorrect

Please do not send anything back until you receive return authorization and instructions from us.